Infrastructure Agent is generating logs at a high rate and intermittently creating crash dump files

Products

• DX APM SaaS
• DX Operational Observability
• DX Application Performance Management

Issue/Introduction

The Infrastructure Agent, which includes the mainframe extension, is generating logs at a high rate and intermittently creating crash dump file. 

Environment

• DX APM
• DX O2

Cause

Incorrect Agent heap size configuration.

Resolution

1) Increase the default heap size in the <APMIA-HOME>/conf/wrapper.conf

For steps step instructions refer to the Techdocs Agent book > IA section 

2) Make sure the Agent logging level is set to INFO:

Sometimes Broadcom Support Team request you to enable DEBUG logging to troubleshoot an issue for a short period of time, make sure to disable it.

For more information refer to Techdocs Agent book > IA logging configuration