Virus Definition on a Linux installation of Symantec Endpoint Protection fail with Result Code: 0x80012000.

Products

• Endpoint Protection
• Endpoint Security

Issue/Introduction

Virus Definition on a Linux installation of Symantec Endpoint Protection fail with Result Code: 0x80012000.

Here is a sample of what the Lux.log looks like:

10:40:15.646052 [Package Install - START]
10:40:15.646063     Component: {5E64536F-84FF-4BFC-A36A-DAF3706F61DE}
10:40:15.646071     File: 1755139031jtun_sefsep143ru9linuxennful.7z
10:40:15.646079     Action Item: SPLf.sh
10:40:15.812156     Result Code: 0x00010000
10:40:15.812188     Result Message: OK
10:40:15.812197 [Package Install - END]
10:40:15.812246 [Finalize Package Installs - START]
10:40:16.097669     Result Code: 0x00010000
10:40:16.097697     Result Message: OK
10:40:16.097708     Component Status Changes:
10:40:16.097722         None
10:40:16.097731 [Finalize Package Installs - END]
10:40:16.097766 [Finalize Session - START]
10:40:16.097811     Result Code: 0x00010000
10:40:16.097821     Result Message: OK
10:40:16.097830     Component Status Changes:
10:40:16.097841         None
10:40:16.097849 [Finalize Session - END]
10:40:16.125658 [Session Results - START]
10:40:16.125700     Session Result Code: 0x00010000
10:40:16.125709     Session Result Message: OK
10:40:16.125717     [Component Result - START]
10:40:16.125725         Component ID: {5E64536F-84FF-4BFC-A36A-DAF3706F61DE}
10:40:16.125734         Display Name: SymPlatform Definitions
10:40:16.125742         PVL: SymPlatform_Linux-SEP 14.3 RU9_MicroDefsB.CurDefs_SymAllLanguages
10:40:16.125751         Result Code: 0x00010000
10:40:16.125758         Result Message: OK
10:40:16.125783         [Package Result - START]
10:40:16.125791             File: 1755139031jtun_sefsep143ru9linuxennful.7z
10:40:16.125800             Result Code: 0x80012000
10:40:16.125807             Result Message: UNKNOWN
10:40:16.125815         [Package Result - END]
10:40:16.125822     [Component Result - END]
10:40:16.125830 [Session Results - END]
10:40:16.125838 [Session Summary - START]
10:40:16.125845     Components: 1
10:40:16.125864     Packages:   1
10:40:16.125871     Success:    0
10:40:16.125879     Fail:       1
10:40:16.125886 [Session Summary - END]

Environment

SEP for Linux

Cause

The issue occurs when disk space is not sufficient, example  under log: all_agent_files.txt we see around 500 MB available disk space, which results into definitions not to install.

========================================================
  Space usage in /opt/Symantec/sdcssagent/.. fs (df -k Agent files)
========================================================
Filesystem                1K-blocks   Used Available Use% Mounted on
/dev/mapper/rootvg-opt_lv   1038336 474548    563788  46% /opt

Resolution

Increase disk space.