Error: Remove the VIBs or use Image Builder to create a custom upgrade ISO image that contains the missing dependencies, and try to upgrade again.

Products

• VMware vSphere ESXi

Issue/Introduction

When attempting to upgrade the ESXi host, the compatibility check fails with the following error: "Remove the VIBs or use Image Builder to create a custom upgrade ISO image that contains the missing dependencies, and try to upgrade again."
 

This error typically occurs due to the presence of third-party VIBs that are not included in the upgrade image. The upgrade process cannot proceed unless these VIBs are either removed or included in a custom ISO.

The error may reference one or more of the following missing VIBs or different VIBs

• MEL_bootbank_nmst_4.25.0.703-1OEM.703.0.0.18644231

• EMC_bootbank_scaleio-sdc-esx7.x_4.5-0.262

Environment

vSphere 7.X

vSphere 8.X

Cause

Installation Bundle is not included in certain versions

Resolution

To resolve the remediation failure caused by a missing or unsupported VIB on LCM, follow the steps below:

1. Connect to the ESXi Host via SSH
2. Verify if the VIB is Installed
   
   esxcli software vib list | grep -i "VIBName"
   
   
3. Remove the Problematic VIB
   
   esxcli software vib remove --vibname=VIBName
   
   Important: Ensure that only the specified VIB is being removed. The command output will show which VIBs are scheduled for removal—verify before proceeding.
   
   
4. Retry the ESXi Remediation