Unable to start CCI after OS patching cycle

Products

• Autosys Workload Automation

Issue/Introduction

Unable to start CCI services after OS patching/server maintenance. The following errors are encountered when trying to start the service:

• /apps/CA/SharedComponents/ccs/cci/bin/caiccid: error while loading shared libraries: libnsl.so.1: cannot open shared object file: No such file or directory
• /apps/CA/SharedComponents/ccs/cci/bin/caiccid: error while loading shared libraries: libcrypt.so.1: cannot open shared object file: No such file or directory
• /apps/CA/SharedComponents/ccs/cci/bin/caiccid: error while loading shared libraries: libstdc++.so.6: cannot open shared object file: No such file or directory

Cause

The 32-bit version of these libraries appear to have been removed as part of OS patching/server maintenance. These libraries are required for CCI functionality.

Resolution

1. Reinstall the missing 32-bit libraries.
   • yum install libnsl.so.1
   • yum install libcrypt.so.1
   • yum install libstdc++.so.6

2. Start CCi services
   • unisrvcntr start CA-cci