How to create a MUX notification?

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Looking to have an email sent out when a Change Request is assigned, and the link in the email to point to MUX. How to achieve this?

Note: this is also valid for other objects in MUX and notification links to them.

Environment

Clarity 16.3.x

Resolution

This has to be done on a server with email enabled. 

1. Connect to MUX - Administration - Notifications 
2. Create a new Notification  on updating Assigned To field 
3. Use Simple Condition and set Resource Attribute to "Assigned To", Save
4. Go to Classic - Account Settings - Notifications 
5. Uncheck Email in Account Settings for Change Requests to avoid getting a duplicate email with notification pointing to Classic
6. Create a new Change request assigned to yourself on a Test project
7. The email should be created and sent with a link to MUX

Example Message:

This change request has been assigned to you:

Change Request Name: $[Change Requests.name]
Change Request ID: $[change.rim_risk_issue_code]
Investment: $[inv.unique_code]
Assigned By: $[Change Requests.updated_by]
Created On: $[Change Requests.created_date]
Priority:   $[change.priority_code]

Note: The same steps can be done with Complex Condition, or on another object. The notifications are from General category, so make sure General is enabled for Email.