Unable to Propagate Jira Resolution to Rally Workflow Reason using ConnectALL

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

I have setup a field mapping - single directional, Jira -> Rally - to map Jira Resolution to Rally Workflow Reason. This is for Rally User Stories.

I defined the below value mapping:

 

Above shows default settings by the way.

However, after setting a Resolution in Jira, I get the following error message in ConnectAll:

Error Message :  [Validation error: HierarchicalRequirement.Workflow Reason Value [ 0123456789 ] for field [ Workflow Reason ] is invalid.  Valid values are: {[New, Accepted Risk, Wrong Fix, Closed, Reviewed, Open, Fixed, Aged, Mitigated, Test Failed, Completed, Removed, Deferred, Reactivated, Build Failure, Duplicate, As Designed, Unable to Reproduce, Obsolete, Verified, Out of Scope, Rejected, Content Review, Unresponsive Customer]}]

I am selecting a valid value from the drop down options, but internally, it seems to try using the unique ID and fails. Please advise on the correct way to update Workflow Reason in Rally from Jira. Thanks.

Environment

3.8.x

Cause

Configuration Issue

Resolution

Update the Sync Value Type to 'By Value' on both sides.