Rally Subscription Administrator is unable to see the Name column on the Subscription > Apps page

Products

• Rally SaaS

Issue/Introduction

Rally Subscription Administrator is unable to see the Name column on the Subscription > Apps page

Resolution

This issue is usually due to a corrupt filter setting which prevents the board from loading correctly.  Each user experiencing this issue will need to walk through the process to clear their own preference. 

• On your dashboard or a custom page, add the "Custom HTML" app from the App Catalog.
• Paste the Preference Deleter code from this URL into the HTML section of the Custom HTML app. and <Save>.
• You will be prompted to enter the Preference Name, enter: data-table-default/-9992341
• Make sure there are no beginning or ending spaces in the entry and click Find Preference.
• For each preference that is found, please click the Delete button and confirm Delete Preference Permanently.
• Once you have deleted all preferences, click the Find Preference button again and ensure that you see a popup box titled Preference Not Found.
• Then do the same for the following other preferences for this page:
  • data-table-default/-9992341
  • dataTable-user-preferences
• Logout immediately (don't navigate to any other page, so as not to save any additional preferences).
• Now when you login the filter is gone from the User Stories page and should load.
• See this video for a walkthrough on adding a custom app