Configure Certificate Authority for VCF Management fails with error, "Certificate authorities update failed"
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Configure Certificate Authority for VCF Management fails with error, "Certificate authorities update failed"

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Article ID: 406901

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Updated On:

Products

VMware Cloud Foundation VCF Operations

Issue/Introduction

  • The Configure Certificate Authority for VCF Management wizard displays "Certificate authorities update failed".

  • On the VCF operations appliance the following log shows the below error /var/log/vrlcm/vmware_vrlcm.log:

    YYYY-MM-DDTHH:MM:SS.178Z ERROR vrlcm[1321] [http-nio-8080-exec-9] [c.v.v.l.l.c.MSCARestClient]  -- Exception occurred while trying to validate Microsoft CA
org.springframework.web.client.HttpClientErrorException$Unauthorized: 401 Unauthorized: "<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/T
R/xhtml1/DTD/xhtml1-strict.dtd"><EOL><EOL><html xmlns="http://www.w3.org/1999/xhtml"><EOL><EOL><head><EOL><EOL><meta http-equiv="Content-Type" content="text/html; cha
rset=iso-8859-1"/><EOL><EOL><title>401 - Unauthorized: Access is denied due to invalid credentials.</title><EOL><EOL><style><E


Environment

VCF  9.0 

Cause

A known issue with special characters in the service account. 

# or & 

Resolution

Reset the service account password and remove special characters
(# or &)

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