Spectrum OneClick shows that a Fault tolerant database synchronization failure occurred and when looking on the secondary SpectroSERVER there are multiple SpectroSERVER processes running.

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Article ID: 4069

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum OneClick shows that a Fault tolerant database synchronization failure occurred and when looking on the secondary SpectroSERVER there are multiple SpectroSERVER processes running and/or starting and stopping. When looking at the processes that are running on the secondary SpectroSERVER, there may be multiple SpectroSERVER processes running. The user may also see SpectroSERVER processes that start and immediately die.

Cause

The reason this happens is due to enabling the AUTORESTART option to "y" in the <SPECROOT>/lib/SDPM/partslist/SS.idb file for the processd. What happens is the primary server sends the signal to the secondary server to stop so that the database synchronization can start. Once the database starts to shut down, the processd tries to start it back up. This cycle happens continuously.

Environment

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Resolution

The solution is to disable the AUTORESTART option (set it to n) in the <SPECROOT>/lib/SDPM/partslist/SS.idb file and stop and restart processd. In general it is not a best practice to use this option for the SpectroSERVER and in a fault tolerant environment, this option CANNOT be used.