Terminating a hung topology sync

Products

• Network Observability
• CA Performance Management

Issue/Introduction

Topology Configuration shows "Sync already in progress.  Try again once it is complete".  How can I terminate this process?

Environment

Dx NetOps Performance Management 24.3.12

Resolution

The following commands will reset the existing sync

 

• wget --no-check-certificate --quiet --method GET --timeout=0 --header 'Authorization: Bearer <Portal token>' 'http://<GAS-IP>:8981/resetFullSyncStatus'
• curl -k --location  'https://<GAS IP>:8981/resetFullSyncStatus' --header 'Authorization: Bearer <Portal token>'

Where <GAS-IP> is the actual IP, and you can get the 

 

Here is how you get the Portal token:

This will reset sync and you should be able to try again