DLP Agent EDPA Service stopped : Failed to initiaize Titanium Reputation provider [SYMRESULT 0x80010006]

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention
• Data Loss Prevention Enterprise Suite

Issue/Introduction

DLP Agent EDPA Service stopped: Failed to initiaize Titanium Reputation provider [SYMRESULT 0x80010006]

DLP EDPA Agent service is stopped and in manual state.

Errors observed in the EDPA logs.

Level: SEVERE
Source: AgentServices.Reputation
Message: Failed to load cx_lib

Level: WARNING
Source: AgentServices.Reputation
Message: Failed to initiaize Titanium Reputation provider [SYMRESULT 0x80010006]

Level: SEVERE
Source: AgentServices.Reputation
Message: Failed to initiaize Reputation service [SYMRESULT 0x80010006]

Level: SEVERE
Source: CoreServices.AgentServices
Message: Error instantiating or initializing Reputation Service [SYMRESULT 0x80010006]

Environment

DLP : 16.x

Resolution

This can happen if the DLP EDPA service is unable to access the "cx_lib.dll" file, in the "\Program Files\Manufacturer\Endpoint Agent\ICD" directory.

It's possible that this file is missing/corrupt or locked by some other security software.

Check if cx_lib.dll file exists in the "\Program Files\Manufacturer\Endpoint Agent\ICD" directory. If missing, then uninstall/install the agent.

If the file is present, then make sure all the DLP directories and executables are whitelisted from Antivirus programs as per KB https://knowledge.broadcom.com/external/article/160045/best-practice-dlp-endpoint-agents-with-a.html