SiteMinder : LLM desktop based application integration with SiteMinder is idling frequently.
Article ID: 406413
Updated On:
Products
Issue/Introduction
It was observed that post successful login to the LLM application using SiteMinder authentication, the user is getting kicked off from the LLM application session even before the configured Idle timeout values.
Environment
Environment: 12.8.x and 12.9 (Applicable to all the supported releases)
Component: SITEMINDER - WEB AGENT
Cause
A user has developed the LLM application using Dart platform and SMSESSION is generated using application url in the in-app webview and verifies the presence of the SMSESSION cookie.
If the cookie exists, store its value in local storage. When making API requests, ensure that the SMSESSION cookie is included with the request.
CA Access Gateway (SPS) includes " SM_SERVERSESSIONID " and " SM_USER " in the request header, allowing the API to be executed for validating the user.
Since this is not like conventional Web Agent to fetch the session grace period, It is required to set this explicitly for this desktop based applications link in this scenario.
Resolution
Set the " SessionGracePeriod " to a lower value in the ACO of the Web Agent.
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