Symantec VIP Enterprise Gateway server start error: System.Runtime.InteropServices.COMException (0x80070422): The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Products

• VIP Service

Issue/Introduction

VIP Enterprise Gateway Service fails with message "Unable to Start Service". Error in log file :

2025-08-01 11:45:34,676 INFO  - Starting ServiceWrapper in the CLI mode
2025-08-01 11:45:34,707 FATAL - Unhandled exception
System.Runtime.InteropServices.COMException (0x80070422): The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
   at System.Management.ManagementScope.InitializeGuts(Object o)
   at System.Management.ManagementScope.Initialize()
   at WMI.WmiRoot..ctor(String machineName)
   at winsw.WrapperService.Run(String[] _args, ServiceDescriptor descriptor)
   at winsw.WrapperService.Main(String[] args)

Cause

Third-party agents and/or service monitoring tools such as PRTG are able to control Windows services. Changes to VIP EG require services to be stopped and started by the VIP Enterprise Gateway.

Resolution

Temporarily disable 3rd-party service monitoring of the VIP Enterprise Gateway services. This will allow changes to be made and VIP services to restart correctly.