Unable to launch the Policy Server Management Console

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Article ID: 40632

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Issue: 

After a Policy Server installation, launching the Policy Server Management Console returns the following error:

Couldn't load javasmconsoleapi

 

Exception in thread "main" java.lang.UnsatisfiedLinkError: com.netegrity.sm.smconsole.services.SmConsoleAPI.java_api_init()Z

at com.netegrity.sm.smconsole.services.SmConsoleAPI.java_api_init(Native Method)

at com.netegrity.sm.smconsole.services.SmConsoleAPI.init(SmConsoleAPI.java:60)

at com.netegrity.sm.smconsole.ServerConnection.create(ServerConnection.java:39)

at com.netegrity.sm.smconsole.SettingsBean.<init>(SettingsBean.java:28)

at com.netegrity.sm.smconsole.SmConsoleImpl.initSettings(SmConsoleImpl.java:544)

at com.netegrity.sm.smconsole.SmConsoleImpl.<init>(SmConsoleImpl.java:55)

at com.netegrity.sm.smconsole.SmConsoleImpl.main(SmConsoleImpl.java:47)

at com.netegrity.sm.smconsole.SmConsole.main(SmConsole.java:19)  

Environment:  

Policy Server: All Versions

Policy Server OS: Redhat

Cause:

 

A 64 bit JRE was used for the Policy Server installation instead of a 32 bit JRE

Resolution: 

 

Install the 32-bit JRE (which is shipped with the JDK) and update the environment variables %NETE_JRE_ROOT% and %PATH% to point to the 32-bit JRE. 

Environment

Release: SOASMU99000-12.5-SOA Security Manager-Upgrade
Component: