Unable to launch the Policy Server Management Console

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Article ID: 40632

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On SITEMINDER

Issue/Introduction

 

After a Policy Server installation, launching the Policy Server
Management Console returns the following error:

  Couldn't load javasmconsoleapi

  Exception in thread "main" java.lang.UnsatisfiedLinkError:
  com.netegrity.sm.smconsole.services.SmConsoleAPI.java_api_init()Z

  at com.netegrity.sm.smconsole.services.SmConsoleAPI.java_api_init(Native Method)
  at com.netegrity.sm.smconsole.services.SmConsoleAPI.init(SmConsoleAPI.java:60)
  at com.netegrity.sm.smconsole.ServerConnection.create(ServerConnection.java:39)
  at com.netegrity.sm.smconsole.SettingsBean.<init>(SettingsBean.java:28)
  at com.netegrity.sm.smconsole.SmConsoleImpl.initSettings(SmConsoleImpl.java:544)
  at com.netegrity.sm.smconsole.SmConsoleImpl.<init>(SmConsoleImpl.java:55)
  at com.netegrity.sm.smconsole.SmConsoleImpl.main(SmConsoleImpl.java:47)
  at com.netegrity.sm.smconsole.SmConsole.main(SmConsole.java:19)  

 

Cause

 

A 64 bit JRE was used for the Policy Server installation instead of a
32 bit JRE.

 

Environment

 

Policy Server: All Versions
Policy Server OS: Redhat

 

Resolution

 

Install the 32-bit JRE (which is shipped with the JDK) and update the
environment variables %NETE_JRE_ROOT% and %PATH% to point to the
32-bit JRE.