Package SDDC Manager backup operation failed
Article ID: 406297
Updated On:
Products
Issue/Introduction
- SDDC Backup failing at Package and Encrypt SDDC Manager Backup stage
Error
Message: Package SDDC Manager backup operation failed
Remediation Message: Retry triggering backup again
Reference Token:
Cause: Package SDDC Manager backup Operation failed
Operation manager Log :
YYYY-MM-DDT11:44:12.319+0000 ERROR [vcf_sos] [backuphelper.py::package_sddc_mgr_backup::204::backup-bf4cd460-b3d6-42b8-97a9-95e8d0f6007d] Command execution failed : sudo /opt/vmware/sddc-support/scripts/package-and-encrypt-backup.sh /var/log/vmware/vcf/sddc-support/backup-2025-07-24-11-36-32-74432 vcf-backup-XXXX .tar.gz
YYYY-MM-DDT11:44:12.320+0000 INFO [vcf_sos] [workflowhandler.py::update_task_progress::375::backup-bf4cd460-b3d6-42b8-97a9-95e8d0f6007d] Updating task progress...
YYYY-MM-DDT11:44:12.320+0000 INFO [vcf_sos] [workflowhandler.py::update_task_progress::378::backup-bf4cd460-b3d6-42b8-97a9-95e8d0f6007d] Updating status of task PackageSDDCManagerBackup to Failed
YYYY-MM-DDT11:44:12.320+0000 INFO [vcf_sos] [workflowhandler.py::update_task_progress::399::backup-bf4cd460-b3d6-42b8-97a9-95e8d0f6007d] Task PackageSDDCManagerBackup completed with failure
YYYY-MM-DDT11:44:12.320+0000 INFO [vcf_sos] [workflowhandler.py::push_workflow_status_to_db::94::backup-bf4cd460-b3d6-42b8-97a9-95e8d0f6007d] Push workflow status for : bf4cd460-b3d6-42b8-97a9-95e8d0f6007d
YYYY-MM-DDT11:44:12.372+0000 ERROR [vcf_sos] [backuphelper.py::package_sddc_mgr_backup::226::backup-bf4cd460-b3d6-42b8-97a9-95e8d0f6007d] Package SDDC Manager backup operation failed
YYYY-MM-DDT11:44:12.372+0000 ERROR [vcf_sos] [backuphelper.py::package_sddc_mgr_backup::227::backup-bf4cd460-b3d6-42b8-97a9-95e8d0f6007d] Package SDDC Manager backup operation failed
YYYY-MM-DDT11:44:12.372+0000 ERROR [vcf_sos] [backuphelper.py::package_sddc_mgr_backup::228::backup-bf4cd460-b3d6-42b8-97a9-95e8d0f6007d] Traceback (most recent call last):
File "backup/backuphelper.py", line 205, in package_sddc_mgr_backup
Exception: Package SDDC Manager backup operation failed
Environment
SDDC Manger 5.2.X
Cause
/opt/vmware/vcf directory is intended strictly for SDDC-M service-related files, binaries, and configurations. it's not advised to download or extract log bundles in this directory.
Resolution
List Large files:
root@nlva-sddc1 [ /opt ]# find . - type f -print0 | xargs -0 du -h | sort -rh | head -n 10
355M ./vmware/vcf/1cm/1cm-tools/1cm-tools-prod.tar
300M ./vmware/vcf/operationsmanager/vcf-operations-manager. jar
292M ./vmware/vcf/1cm/1cm-app/lib/vcf-1cm. jar
274M /vmware/vcf/domainmanager/vcf-domain-manager . jar
266M ./vmware/vcf/1cm/1cm-tools/lib/1cm-tools-uber. jar
249M ./vmware/vcf/commonsvcs/lib/vcf-commonsvcs . jar
B1M ./vmware/vcf/1cm/1cm-tools/jre/lin64/lib/modules
79M ./vmware/vcf/1cm/1cm-tools/jre/win32/lib/modules
88M /vmware/vcf/1cm/1cm-tools/lib/nsx-policy-language-bindings-gobuild.nsx-policy-java-sdk-3.2. 1. 0.0-19491285-SNAPSHOT. jar
38M /vmware/vcf/1cm/1cm-tools/lib/nsx-policy-language-bindings-gobuild.nsx-policy-java-sdk-3.2.1.0.0-19491285-20220318.081540-1.jarDelete any downloaded log bundles(e.g., sddc-20250723090304.gdriDs) present in /opt/vmware/vcf
- Move the folder /opt/vmware/vcf/lcm/lcm-tools to another location, such as /tmp or any other suitable directory outside /opt/vmware/vcf
- Also clean var/log/vmware/vcf.tar and tmp files
After this cleanup, retry the SDDC-M backup operation.
NOTE: Take SDDC Manger Snapshot before making any changes.
Feedback
