Error: "AHD04013:Internal error in method (got_ldap_domset): LDAP agent not found" In STDLogs When Logging Into Service Desk Manager Using NTLM or SSO or IIS

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

The following error occurs in the stdlgs in Service Desk Manager once the user is logged in Service Desk Manager:

boplgin              7116 ERROR        bplaccess.c           3337 AHD04013:Internal error in method (got_ldap_domset): LDAP agent not found

Environment

Service Desk Manager: 17.x 

Resolution

1) Run the following in a command prompt window to add the variable to NX.env:
pdm_options_mgr -c -s STRIP_DOMAIN_NAME -v Yes -a pdm_option.inst

2) Run the following in a command prompt window to add the variable to NX.env template:
pdm_options_mgr -c -s STRIP_DOMAIN_NAME -v Yes -a pdm_option.inst -t

3) Recycle SDM Services for changes to take effect.

4) Clear cache by running: pdm_webcache -H

5) Try to reproduce the issue.

Additional Information