The following error occurs in the stdlgs in Service Desk Manager once the user is logged in Service Desk Manager:
boplgin 7116 ERROR bplaccess.c 3337 AHD04013:Internal error in method (got_ldap_domset): LDAP agent not found
Service Desk Manager: 17.x
1) Run the following in a command prompt window to add the variable to NX.env:
pdm_options_mgr -c -s STRIP_DOMAIN_NAME -v Yes -a pdm_option.inst
2) Run the following in a command prompt window to add the variable to NX.env template:
pdm_options_mgr -c -s STRIP_DOMAIN_NAME -v Yes -a pdm_option.inst -t
3) Recycle SDM Services for changes to take effect.
4) Clear cache by running: pdm_webcache -H
5) Try to reproduce the issue.