Alarms Dashboard in Portal Does not match the number of alarms in the Spectrum Group.

Products

• Network Observability
• CA Performance Management

Issue/Introduction

The number of alarms in the Alarms Dashboard in Portal does not match the number of alarms in the Spectrum Global Collection Group.

Environment

DX NetOps Performance Management

Cause

The Alarms dashboard by default will only show 10,000 items.

Resolution

Increase the number of items that the Alarm Dashboard can show by doing the following on the Portal System

mysql -uroot -p netqosportal

replace INTO netqosportal.general(Attribute,Value) VALUES('AlarmView_MaxItemsSearch', 15000);

The above command will set the number of items the dashboard will show to 15,000.

After setting the value, relaunch the dashboard and validate you are now seeing the alarms.