Import process fails when using ContentUtility

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When using ContentUtility to export SW data from one Domain Manager to another, fails with error

Failed to import file tablename=ca_link_sw_def

Environment

Client Automation 14.5 and above

Resolution

This error may be caused when the target Domain Manager ran CIC before importing the SW data from the previous DM, which caused that the baseline was already imported into the MDB, in this case, ContentUtility can’t be used to export/import “ca_provided” data, so it’s recommended to only use it to export/import Custom SW detail.

This is done by modifying the XML script before running ContentUtility, enabling only “custom_created”, like in this example:

<contentutility_configuration>
	<general>
		<datadirectory>default</datadirectory>
	</general>
	<export>
		<manager>
			<hostname>source_Manager</hostname> 
  			<enabled>yes</enabled> 
  			<ca_provided>no</ca_provided> 
 			<custom_created>yes</custom_created> 
  			<ca_intellisig>no</ca_intellisig> 
  			<custom_intellisig>no</custom_intellisig> 
  			<intellisig_detail>no</intellisig_detail>
		</manager>
	</export>
	<import>
		<manager>
			<hostname>target_Manager</hostname> 
  			<enabled>yes</enabled> 
  			<ca_provided>no</ca_provided> 
  			<custom_created>yes</custom_created> 
  			<ca_intellisig>no</ca_intellisig> 
  			<custom_intellisig>no</custom_intellisig> 
  			<intellisig_detail>no</intellisig_detail>
		</manager>
	</import>
</contentutility_configuration>