AWI v24: user is logged out within 130 seconds of inactivity

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The user is logout very quickly when not using the session.

AWI jumps back to the login screen, usually after ~70 seconds of inactivity, sometimes after 120-130 seconds.

The logout is happening (much) before the set value in UC_SYSTEM_SETTINGS > USER_SESSION_TIMEOUT.

 

Environment

AWI 24.4.1 on Tomacat v10 or Jetty

Cause

This is caused by the presence of  heartbeatInterval in <AWI>/config/configuration.properties

The hidden (undocumented) parameter heartbeatInterval has been recommended by Broadcom support in the past to solve issues in AWI v21. However, this parameter is incompatible with v24 which has been reworked to allow for a user-defined automatic logout UC_SYSTEM_SETTINGS > USER_SESSION_TIMEOUT

 

Resolution

In AWI v24, remove heartbeatInterval from <AWI>/config/configuration.properties