VM (Linux/Windows) not Visible in Aria Operations for Logs post installing the Agent
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VM (Linux/Windows) not Visible in Aria Operations for Logs post installing the Agent

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Article ID: 406149

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

  • VM (Linux/Windows) not Visible in Aria Operations for Logs post installing the Agent. 

  • Logs from Windows (C:\ProgramData\VMware\Log Insight Agent\log\liagent_<date>.log): 

    2021-08-11 18:38:15.165892 0x00001a28 <trace> CFApiTransport:128 | Re-connecting to server '<Aria Operations for Logs FQDN>':9543
    2021-08-11 18:38:15.197138 0x00001a28 <warng> SSLVerifyContex:165| Certificate pre-verify error = 10 while trying connect to '<Aria Operations for Logs FQDN>'. certificate has expired
    2021-08-11 18:38:15.197138 0x00001a28 <error> CurlConnection:723 | Transport error while trying to connect to '<Aria Operations for Logs FQDN>': SSL peer certificate or SSH remote key was not OK


  • Logs from Linux:(/var/lib/loginsight-agent/ liagent_<date>.log): 

2021-08-11 18:38:15.165892 0x00001a28 <trace> CFApiTransport:128 | Re-connecting to server '<Aria Operations for Logs FQDN>':9543
2021-08-11 18:38:15.197138 0x00001a28 <warng> SSLVerifyContex:165| Certificate pre-verify error = 10 while trying connect to '<Aria Operations for Logs FQDN>'. certificate has expired
2021-08-11 18:38:15.197138 0x00001a28 <error> CurlConnection:723 | Transport error while trying to connect to '<Aria Operations for Logs FQDN>': SSL peer certificate or SSH remote key was not OK

Environment

Aria Operations for Logs 8.X

Cause

  • Agent unable to recognize Certificate chain for Aria Operations for logs Or unable to contact trust store mentioned in liagent.ini file: 
  • Folder containing the liagent.ini file: 
  • liagant.ini file location: 

 

Resolution

  • Below are resolution steps: 

    Windows: 

    1. Copy Aria Operations for Logs right certificate chain file in PEM format to Location:  C:\ProgramData\VMware\Log Insight Agent\
    2. Any location could be used. However, copy its path. 
    3. Put the location path in liagant.ini file by editing it. The path should NOT have ";" (semicolon) in the beginning. It looks as below:

           

    Linux: 

    1. Copy Aria Operations for Logs certificate chain file in PEM format to Location for ex: /temp/cert
    2. Any location could be used. However, copy its path. 
    3. Put the location path in liagant.ini file by editing it. The path should NOT have ";" (semicolon) in the beginning. It looks as below:

       


  • Post above steps liagent logs reports successful connection as below: 

Additional Information

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