Spectrum Data Source synchronization fails after https certificate updates

Products

• Network Observability
• Spectrum
• CA Performance Management

Issue/Introduction

We have created new certs in spectrum and imported to portal and data sync is not working.

When testing the Spectrum Data Source see the following errors in the (default path shown) /opt/CA/PerformanceCenter/PC/logs/PCService.log file.

INFO  | qtp321076285-92          | 2025-08-03 14:29:48,821 | com.ca.im.portal.api.services.datasource.DataSourcePoll          
      | Test DataSource: Spectrum Infrastructure Manager@<OC_Integration_ShortHostName>
ERROR | qtp321076285-92          | 2025-08-03 14:29:48,851 | com.ca.im.portal.api.services.datasource.DataSourcePoll          
      | Received WebServiceException from version check for data source Spectrum Infrastructure Manager@<OC_Integration_ShortHostName>.  CAUSE=javax.net.ssl.SSLHandshakeException: No subject alternative DNS name matching <OC_Integration_ShortHostName> found.. MESSAGE=Could not send Message..  Returning DS_COMM_SSL_HANDSHAKE_FAILURE result.

We see the same type of messages in the latest (default path shown) /opt/CA/PerformanceCenter/DM/logs/DMService.log file. This appears when the DM Service tries to communicate with the Spectrum OC host Portal is integrated with.

ERROR | pool-3-thread-3          | 2025-08-03 14:33:54,719 | com.ca.im.portal.api.services.datasource.DataSourcePoll          
      | Received WebServiceException from version check for data source Spectrum Infrastructure Manager@<OC_Integration_ShortHostName>.  CAUSE=javax.net.ssl.SSLHandshakeException: No subject alternative DNS name matching <OC_Integration_ShortHostName> found.. MESSAGE=Could not send Message..  Returning DS_COMM_SSL_HANDSHAKE_FAILURE result.
ERROR | pool-3-thread-3          | 2025-08-03 14:33:54,720 | com.ca.im.portal.api.services.datasource.DataSourcePoll          
      | jakarta.xml.ws.WebServiceException: Could not send Message.
ERROR | pool-3-thread-3          | 2025-08-03 14:33:54,720 | com.ca.im.portal.dm.productsync.DataSourcePoller                 
      | An error occurred during a sync request with Data source DS(6) Spectrum Infrastructure Manager@<OC_Integration_ShortHostName>: additional info: enum.datasourceerror.DS_COMM_SSL_HANDSHAKE_FAILURE.  The following stack trace shows the context o  the sync request:
com.ca.im.portal.api.services.interfaces.datasource.DataSourceOp$Exception: enum.datasourceerror.DS_COMM_SSL_HANDSHAKE_FAILURE

Environment

All supported Network Observability DX NetOps releases with Performance Management and Spectrum integrated

Cause

The environment has two OC hosts. One for users to use and one for the integration with Portal.

The new certificate was set up using an incorrect host name for the host. It was mistakenly configured with name for the OC host that users use to access the Spectrum WebApp.

Resolution

Generate a new certificate for Spectrum and import it. Ensure it uses a SAN name that matches the OC host name itself.

Import the certificate into Spectrum. Export it for Portal import and import it into Portal.

Additional Information

See the Securing DX NetOps documentation for certificate administration details for both Performance Management and Spectrum.