grloader returns "/Unable to find unique grp.combo_name=(grp1)." when using a .csv file to update a customized field that is SREL field type to grp (Group contacts)

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Symptoms:

When using the general resource loader (GRLoader) to update a custom field of a Configuration Item,  the error message, "/Unable to find unique grp.combo_name=(grp1)" is received.

The command:

grloader -a -E -s "http://SDMPRI:8080" -u ServiceDesk -p "mypassword"  -csvf test1.csv

The results:

06:13:13.901 CI and Relationship Loader for CA Service Desk Manager R12.7.000
/Unable to find unique grp.combo_name=(grp1).

Results:
               Read   Skipped   Inserts   Updates    Errors  Warnings
CI                1         0         0         1         0         1
Relation          0         0         0         0         0         0

GRLoader completed with warnings.
06:13:21.260 GRLoader ended

Background setup:

1. The .csv file contains:
   
   name,class,family,z_resolver_group_SREL
   test_CI_01,Application,Software.Application,grp1
   
2. The CI named test_CI_01 exists in CA Service Desk Manager.
   
3. The group contact named grp1 exists in CA Service Desk Manager.
   
4. The custom attribute named z_resolver_group_SREL exists in the nr factory.

From the bop_sinfo output, the view of the custom attribute named z_resolver_group_SREL in the nr factory is:

z_resolver_group_SREL SREL -> grp.id SERVICE_PROVIDER_ELIGIBLE

From Web Screen Painter (WSP), the view of the custom attribute named z_resolver_group_SREL in the nr factory is:

<Please see attached file for image>

Environment: 

CA Service Desk Manager 12.7 Cumulative patch #1 on Windows.      

Cause:

The required parameter for the SREL attribute is missing from the .csv file.

Resolution:

Specify the required parameter in the required format in the .csv file.

In the example above, change the content of the .csv file to:

name,class,family,z_resolver_group_SREL
test_CI_01,Application,Software.Application,grp1{last_name}

Note that the difference between the original .csv file and the new .csv file is the addition of "{last_name}" to "grp1".

Additional Information:  

TEC601582 How to create a GRLoader load file that will pass a "lookup" field for CA Service Desk Manager (CA SDM) r12.7

Environment

Release:
Component: USRD