Symptoms:
When using the general resource loader (GRLoader) to update a custom field of a Configuration Item, the error message, "/Unable to find unique grp.combo_name=(grp1)" is received.
The command:
grloader -a -E -s "http://SDMPRI:8080" -u ServiceDesk -p "mypassword" -csvf test1.csv
The results:
06:13:13.901 CI and Relationship Loader for CA Service Desk Manager R12.7.000
/Unable to find unique grp.combo_name=(grp1).
Results:
Read Skipped Inserts Updates Errors Warnings
CI 1 0 0 1 0 1
Relation 0 0 0 0 0 0
GRLoader completed with warnings.
06:13:21.260 GRLoader ended
From the bop_sinfo output, the view of the custom attribute named z_resolver_group_SREL in the nr factory is:
z_resolver_group_SREL SREL -> grp.id SERVICE_PROVIDER_ELIGIBLE
From Web Screen Painter (WSP), the view of the custom attribute named z_resolver_group_SREL in the nr factory is:
<Please see attached file for image>
Environment:
CA Service Desk Manager 12.7 Cumulative patch #1 on Windows.
Cause:
The required parameter for the SREL attribute is missing from the .csv file.
Resolution:
Specify the required parameter in the required format in the .csv file.
In the example above, change the content of the .csv file to:
name,class,family,z_resolver_group_SREL
test_CI_01,Application,Software.Application,grp1{last_name}
Note that the difference between the original .csv file and the new .csv file is the addition of "{last_name}" to "grp1".
Additional Information:
TEC601582 How to create a GRLoader load file that will pass a "lookup" field for CA Service Desk Manager (CA SDM) r12.7