Not seeing certificates anymore in the UI within Fleet Management
Article ID: 406098
Updated On:
Products
Issue/Introduction
- Within VMware Cloud Foundation 9.x, when navigating to Fleet Management > Certificates > VCF Management, there are no certificates showing at all where previously there were
- For a specific component missing like VCF Operations for Networks, the UI displays a "
No Data Found" message even though the product instance is deployed. - The integration adapter for VCF Operations for Networks is confirmed to be in a "Green" and "Collecting" state under Administration > Integrations.
- Administrators are unable to perform certificate management, viewing, or replacement for the appliance via the centralized UI.
Environment
- VCF Operations 9.0.x
- VCF Operations for Networks 9.0.x
- VCF Operations for Logs 9.0.x
- VCF Automation 9.0.x
Cause
This may have been caused when following the workaround noted in Unable to apply Microsoft CA custom cert on VCF Operations for Logs 9.0.
This issue occurs when the fleet management inventory state between VCF Operations and the component (i.e. VCF Operations for Networks) and the appliance becomes desynchronized. While the integration adapter may successfully collect metrics and telemetry, the platform-level fleet management inventory requires a synchronization event to reconcile appliance metadata, including trusted certificate details.
Resolution
To resolve this issue, manually trigger an Inventory Sync for the affected component to reconcile the appliance state and pull the latest certificate metadata.
Log in to the VCF Operations user interface with an admin level account.
Navigate to Fleet Management > Lifecycle > VCF Management.
Select the Components tab.
Select the affected component (VCF Operations, Operations for Networks, or Operations for Logs) from the inventory list.
Click Trigger Inventory Sync.
Monitor the task under Fleet Management > Lifecycle > Tasks and allow it to complete successfully.
Navigate to Fleet Management > Lifecycle > Certificates to verify the certificate is correctly listed.
Repeat steps 4 through 7 for any other affected components.
Additional Information
In VCF Operations / Fleet Management, certificate collection occurs once every six hours. On greenfield deployments, make sure a six-hour time window is allowed for certificate information to be displayed.
if the issue is with vCF Operations certificate collection taking more than 30 seconds, then there is a possibility of a network issue with the DNS server and the following knowledge base article should be used to run a curl command to determine the time it took to complete the call to fetch the certificate information.
See knowledge base: 425493
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