Bypass CI name

Products

• DX Operational Intelligence

Issue/Introduction

We have a Rule mapping to integrate hostname from OI Dev to Remedy QA (Ticketing Tool). As per the rule host name from OI should be mapped to CI name in Remedy

We do not have CI names existing for Spectrum and Dynatrace (those are like device names or URLs).

Unable to trigger incidents from Spectrum and Dynatrace from OI dev, receiving the below error – no service mapping exists, and CI names are not exact. 

Exception from MDR: [{"messageType":"ERROR","messageText":null,"messageNumber":45670,"messageAppendedText":"Please select a CI from the menu provided or search for a CI by pressing the CI search button."}]

How to bypass the CI name field and get ticket created in case we dont have an exact hostname in OI?

 

Environment

DX O2 24.2 on prem.
DX O2 SaaS

Resolution

The first option is to put a default value, which would be considered if the alarms do not have any host.

 

The second option is to create two enrichment rules, one with host and one without, and create 2 ticketing policies and attach them accordingly.