Clarity SaaS SFTP Access Issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

• Following error is being logged by an integration that logs onto the Clarity SaaS SFTP folder:
  Host Unreachable.
Unable to reach the given host server. Please check the given server URL or name, as well as port and check for any potential network connectivity issues.
• This happens intermittently.

Resolution

• SFTP logs on the server side do not reveal any failed connection attempts
• Check network connectivity and potential issues from the integration server.