During Service Catalog installation, the error "Configuring mdb failed." is received.
Article ID: 40597
Updated On:
Products
Issue/Introduction
During the installation of Service Catalog, the procedure fails with error -3: “Configuring mdb failed.”
In the “install.log” file , the following can be seen:
INFO [DeployThread: Configuración de CA Service Catalog: CA MDB] [ConfigureSLCMMDB] SLCM MDB Configuration Command: "F:\Program Files\CA\Service Catalog\scripts\configurator.bat" -c mdb -p "C:\Users\xxxxxx\AppData\Local\Temp\\slcm_config.properties"
DEBUG [DeployThread: Configuración de CA Service Catalog: CA MDB] [CommonProcessUtilities] Deploy module 'mdb' failed with return code - -3
DEBUG [DeployThread: Configuración de CA Service Catalog: CA MDB] [CommonProcessUtilities] Command terminated with exit code: -3
DEBUG [DeployThread: Configuración de CA Service Catalog: CA MDB] [ConfigureSLCMMDB] SLCM MDB Configuration Exit Code: -3
DEBUG [DeployThread: Configuración de CA Service Catalog: CA MDB] [ConfigureSLCMMDB] Configuring mdb failed. Firing Task Error.
DEBUG [DeployThread: Configuración de CA Service Catalog: CA MDB] [ProgressPage] Task State Changed. TaskID: task.configuring_mdb,Configuración de CA Service Catalog: CA MDB, Old State: running, New State:failed
In “view.log” file, the following error is visible:
ERROR [main] [ConfigureSQLServer] Could not connect to the database.
com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'sa'. ClientConnectionId:
ERROR [main] [ConfigureSQLServer] Unknown exception.
com.ca.catalog.deploy.exceptions.OperationFailedException
ERROR [main] [CmdDeploymentManager] Deployment of the module 'mdb' failed
Environment
CA Service Catalog and CA Service Management
SQL Server – all supported versions
Resolution
The password of the ‘sa’ user for the Database server contains a special character like ‘&’.
Verify the password of ‘sa’ user, if it contains any special character, they need to be removed.
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