SAP jobs get stuck in a running state

Products

• Workload Automation Agent
• ESP dSeries Workload Automation - Business Agents (dSeries)
• Autosys Workload Automation
• ESP dSeries Workload Automation
• ESP dSeries Workload Automation - System Agent (dSeries)

Issue/Introduction

SAP jobs get stuck in a running state. The jobs complete in SAP but stay running in Autosys. Agent needs to be restarted to correct the issue and sometime it works and sometimes it does not work. There is multiple SAP system but we are facing issue only one system in prod.

Environment

Workload Automation Agent for SAP

Cause

The monitoring thread stopped monitoring SAP jobs status.

Resolution

Make sure to specify a value for these parameters in connection properties file, <SAP_destination_name>.properties, for the SAP system;

jco.client.user
jco.client.passwd

Restart the agent for the change to take effect.

See Set SAP Connection Parameters for details.