After installation of Process Automation service fails to start

Products

• CA Process Automation Base

Issue/Introduction

We installed Process Automation, install completed without errors but when we try to start the service it fails to start with Error '1067: The process terminated unexpected'.

C2OW.log file has following messages whereas boot.log and c2o.log files are empty.

ERROR  | wrapper  | 2016/03/30 09:28:16 | The CAITPAMServer service is not installed - The specified service does not exist as an installed service. (0x424)

ERROR  | wrapper  | 2016/03/30 09:34:05 | The CA Process Automation Orchestrator [C:\Program Files\CA\PAM\server\c2o] service was launched, but failed to start.

 

Installation.log file located in '.PAM\Server\C2o' directory shows following errors that occurred when checking pre-requisites to deploy JBOSS.

 Java.util.zip.ZipException: invalid code lengths set

 at java.util.zip.InflaterInputStream.read(InflaterInputStream.java:164)

 at java.util.zip.ZipInputStream.read(ZipInputStream.java:163)

 at java.util.zip.ZipInputStream.closeEntry(ZipInputStream.java:109)

Environment

Release: Process Automation 4.2 SP2

Cause

"Java.util.zip.ZipException: invalid code lengths set" is ideally seen if Process Automation third party ISO (DVD1) is corrupt.

Resolution

Download Process Automation third party DVD again then perform the install.

Additional Information

JBOSS deployment also fails when the user doing the install doesn't have Admin rights on the server, adding the user to local administrator group should help.