After installation of Process Automation service fails to start

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Article ID: 40590

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

Issue:

We installed Process Automation, install completed without errors but when we try to start the service it fails to start with Error '1067: The process terminated unexpected'.

C2OW.log file has following messages whereas boot.log and C2o.log files are empty.

ERROR  | wrapper  | 2016/03/30 09:28:16 | The CAITPAMServer service is not installed - The specified service does not exist as an installed service. (0x424)

ERROR  | wrapper  | 2016/03/30 09:34:05 | The CA Process Automation Orchestrator [C:\Program Files\CA\PAM\server\c2o] service was launched, but failed to start.

 

Installation.log file located in '.PAM\Server\C2o' directory shows following errors that occurred when checking pre-requisites to deploy JBOSS.

 Java.util.zip.ZipException: invalid code lengths set

 at java.util.zip.InflaterInputStream.read(InflaterInputStream.java:164)

 at java.util.zip.ZipInputStream.read(ZipInputStream.java:163)

 at java.util.zip.ZipInputStream.closeEntry(ZipInputStream.java:109)

 

Enviornment:

Process Automation 4.2 SP2

 

Cause:

Javaava.util.zip.ZipException: invalid code lengths set is ideally seen if Process Automation third party ISO (DVD1) is corrupt.

 

Resolution:

Download Process Automation third party DVD again then perform the install.

 

Additional Information:

JBOSS deployment also fails when the user doing the install doesn't have Admin rights on the server, adding the user to local administrator group should help.

Environment

Release: ITPASA99000-4.3-Process Automation-Add On License for-CA Server Automation
Component: