Error: Failed to perform cleanup on VAMI console after vCenter Server update

Products

• VMware vCenter Server

Issue/Introduction

• vCenter Server update appears successful, but the VAMI (vCenter Server Appliance Management Interface) console shows the following error:
  
  Error: Installation Failed. Failed to perform cleanup
  
  
  
  
  

• vCenter functionality is normal, and the updated version is correctly displayed in the vSphere Client.

Environment

• VMware vCenter Server 8.x
• VMware vCenter Server 9.x

Cause

• The final cleanup task failed to complete or timed out after the vCenter Server update.

• This results in the appliance maintaining an incorrect installation state in the configuration files.

  File /etc/applmgmt/appliance/software_update_state.conf contains the following state: "state": "INSTALL_FAILED"

Resolution

• To clear the error state and restore VAMI access, perform the following steps:

  1. SSH to the vCenter Server as root.
  2. Review this command before running it to create a backup copy of the state configuration file: cp /etc/applmgmt/appliance/software_update_state.conf /storage/core/software_update_state.conf
  3. This command will make changes to your system. Stop the VAMI service: service-control --stop applmgmt
  4. This command cannot be undone. Remove the software_update_state.conf file: rm -i /etc/applmgmt/appliance/software_update_state.conf
  5. This command will make changes to your system. Start the VAMI service: service-control --start applmgmt
  6. Log in to the VAMI console to verify accessibility.

Additional Information

Similar: Accessing the VAMI returns error: "Update installation in progress" after recovering from a failed vCenter update