Error "VCF Business Services console Test Failed due to can't assign to property browserMessage" while sending updates to the VCF Business Console
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Error "VCF Business Services console Test Failed due to can't assign to property browserMessage" while sending updates to the VCF Business Console

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Article ID: 405790

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Updated On:

Products

VMware Usage Meter

Issue/Introduction

You may receive below error while sending updates to the VCF Business Console
 
VCF Business Services console Test Failed due to "can't assign to property "browserMessage" on "<html>\n<head><title>504 Gateway Time-out</title></head>\n<body>\n<center><h1>504 Gateway Time-out</h1></center>\n<hr><center>nginx</center>\n</body>rin</html>n *: not an object".
Please open a ticket with Broadcom support at https://support.broadcom.com/
 
or

VCF Business Services console Test Failed due to "Cannot create property ‘browserMessage’ on string '<html><body><h1>504 Gateway Time-out</h1> The server didn't respond in time. </body></html> '". Please open a ticket with Broadcom Support at https://support.broadcom.com/
 
Upon performing connection request with VCF Business Service Console, it is successful.
 
curl -kv https://eapi.broadcom.com/vcf/ums/api/v2/data/9.0
 
You will find similar log snippet in gw_error.log  located at /opt/vmware/cloudusagemetering/platform/log
 
ERROR --- [pool-#-thread-#] c.v.um. common. platform. Journalclient
java. net. SocketTimeoutException: Connect timed out
at java. base/sun. nio. ch. NioSocket Impl. timedFinishConnect (Unknown Source)
at java. base/sun. nio. ch. NioSocketImpl. connect (Unknown Source)
at java. base/java. net. SocksSocketImpl. connect (Unknown Source)
at java. base/java. net. Socket. connect (Unknown Source)
at java. base/java. util. concurrent. ThreadpoolExecutor Sworker. run(unknown Source)
at java. base/java. lang. Thread. run(unknown Source)

Environment

VCF Usage Meter 9.0

Cause

The certificate CN and Subject Alternative Name (SAN) for the custom certificates must match the hostname of the VCF usage meter appliance.

Resolution

Renew the certificate by following the below steps:
  1. Take a snapshot of the Usage Meter appliance.
  2. Update the hostname in /etc/hosts file using vi editor.
  3. Replace the Usage Meter certificate by following the document VCF Usage Meter Certificate Management
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