Deleted device from NFA still showing up in NetOps Portal after a full resync of the NFA Data Source

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

After deleting a device from NFA you must do a full resync of the NFA Data Source in NetOps Portal in order for the device to be removed from NetOps Portal .

If this does not work please check the \CA\NFA\Reporter\logs\ProductSyncWS*.log and search for the word "Exception" and you may see the messages below:

15:27:08 5 - Pull: Checking for deleted routers...
15:27:08 3 - Pull - :
Column 'routerId' does not belong to table Table.
System.ArgumentException: Column 'routerId' does not belong to table Table.
   at System.Data.DataRow.GetDataColumn(String columnName)
   at System.Data.DataRow.get_Item(String columnName)
   at NetQoS.ReporterAnalyzer.Data.ReporterAnalyzer.AgentDeletedDc.GetDeletedRoutersByID(Nullable`1 startTime, Nullable`1 endTime)
   at NetQoS.ReporterAnalyzer.Business.ProductSync.Sync.Pull_Item_Routers_Deleted(PullDataHandlerState state, SyncTime syncTime, SyncUpdateState syncUpdateState)
   at NetQoS.ReporterAnalyzer.Business.ProductSync.Sync.PullRequest(SyncTime syncTime, SyncUpdateState syncUpdateState)
15:27:08 5 - Pull: Checking for deleted interfaces...
15:27:08 3 - Pull - :
Specified cast is not valid.
System.InvalidCastException: Specified cast is not valid.
   at NetQoS.ReporterAnalyzer.Business.AgentDeleted.InitializeFromDataRow(DataRow row)
   at NetQoS.Business.DatabaseEntity.GetDatabaseEntityArrayFromDataTable[T](DataTable table)
   at NetQoS.ReporterAnalyzer.Business.ProductSync.Sync.Pull_Item_Interfaces_Deleted(PullDataHandlerState state, SyncTime syncTime, SyncUpdateState syncUpdateState)
   at NetQoS.ReporterAnalyzer.Business.ProductSync.Sync.PullRequest(SyncTime syncTime, SyncUpdateState syncUpdateState)

Resolution

1. RDP to the NFA Console server, open a cmd prompt and run:

mysql reporter

create table backup_agent_definitions_deleted select * from agent_definitions_deleted;

truncate agent_definitions_deleted;

2. Perform a full resync of the NFA Data Source.

3. Check to see if the device is deleted fromNetOps Portal  after the Full Resync completes.

4. Check the ProductSyncWS*.log file for any new exceptions.

Additional Information

Note that this can also cause group issues in NFA, and issues where non Admin users may not see a specific device, or specific interfaces from a device, where an Admin user can see them.