Onboarding task stuck while VM is not onboarded and task cannot be cancelled

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Customer triggered an onboarding task but it did not continue past the 1st step.

The VM is not seen as onboarded.

The Task cannot be cancelled with error message "The task with id 'request id' cannot be cancelled"

 

Environment

Aria Automation 8.18.1

Resolution

The resolution is to edit the database to set this request as "aborted". For detailed steps please open a new support case with Broadcom(Contact Support - Broadcom Software).