Cannot Upgrade PAMSC Through RPM

Products

• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

The following error occurs when trying to upgrade the PAMSC endpoint to add new Amazon Linux kernels/syscalls.

# rpm -Uvh PAMSC.rpm
Verifying...                          ################################# [100%]
Preparing...                          ################################# [100%]
        package CAeAC-1410-60.129.x86_64 is already installed

The solution we tried was to use the --force option, is this the correct approach?

# rpm --force -Uvh PAMSC.rpm

Cause

The PAMSC upgrade was being done through an automated script which ran the rpm upgrade command without comparing the build being installed to the one currently on the server, resulting in the script attempting to upgrade the same build that was already installed.

Resolution

The --force option should not be used when upgrading PAMSC endpoints through the rpm command.

If an automated script is being used to upgrade the endpoint, use the command below to query the PAMSC version currently installed and compare that with the build attempting to be installed.

# rpm -q CAeAC
CAeAC-1410-60.129.x86_64