Identity Governance client tool fails to initialize SOAP connector on 64 bit system

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Article ID: 4053

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

When installing client tool on 64 bit system, you may encounter a situation where the SOAP connector does not work and gives an error:

"Failed to initialize soap connector"

Cause

The reason for this issue is because on the 64 bit platform the regasm.exe (Assemblly Register) is not run automatically and must be run manualy.

It should run against 64 bit .net framework

Environment

Identity Governance 12.6.x, 14.x

Resolution

Run the 64 bit regasm.exe:

C:\Windows\Microsoft.NET\Framework64\Path_To_File\RegASM.exe "c:\FULL_PATH_TO_FILE\SageSOAP.dll"