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Identity Governance client tool fails to initialize SOAP connector on 64 bit system
Article ID: 4053
Updated On:
Products
CA Identity Manager
CA Identity Governance
CA Identity Portal
Issue/Introduction
When installing client tool on 64 bit system, you may encounter a situation where the SOAP connector does not work and gives an error:
"Failed to initialize soap connector"
Cause
The reason for this issue is because on the 64 bit platform the regasm.exe (Assemblly Register) is not run automatically and must be run manualy.
It should run against 64 bit .net framework
Environment
Identity Governance 12.6.x, 14.x
Resolution
Run the 64 bit regasm.exe:
C:\Windows\Microsoft.NET\Framework64\Path_To_File\RegASM.exe "c:\FULL_PATH_TO_FILE\SageSOAP.dll"
Feedback
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