Identity Governance client tool fails to initialize SOAP connector on 64 bit system

Article Id: 4053

Status: Published

Updated On: 14-02-2018 08:08

Legacy Id: TEC532319

Products:

CA Identity Manager , CA Identity Governance , CA Identity Portal

Issue/Introduction:

When installing client tool on 64 bit system, you may encounter a situation where the SOAP connector does not work and gives an error:

"Failed to initialize soap connector"

Cause:

The reason for this issue is because on the 64 bit platform the regasm.exe (Assemblly Register) is not run automatically and must be run manualy.

It should run against 64 bit .net framework

Environment:

Identity Governance 12.6.x, 14.x

Resolution:

Run the 64 bit regasm.exe:

C:\Windows\Microsoft.NET\Framework64\Path_To_File\RegASM.exe "c:\FULL_PATH_TO_FILE\SageSOAP.dll"