Site Recovery Manager fails to add array pair with error: SRA command ‘discoverArrays’ failed – Unable to connect to array management host

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• When attempting to create the array pair, the following error was observed in the SRM UI:

“SRA Command 'discoverArrays' failed. Failed to connect to the array Management host. Please check EmcSrdfSra log file for more information on the error.”

Environment

• Site Recovery Manager 8.x
• Live Recovery Site Manager 9.x

Cause

• The failure is due to TLS certificate validation errors encountered while the SRM host attempts to establish a SYMAPI session with the remote storage system.

• The following errors were captured in /opt/vmware/support/logs/srm/SRAs/sha256_********/EmcSrdfSra.log:

[20250721104246   347    90 [email protected]        ] Initializing SYMAPI session for remote server [###.24.37.###:2707]
[20250721104347   347   125 [email protected]        ] Failed to perform SymInit().
[ERROR]: [SYMAPI_C_CERT_VALIDATION_FAILED : The local host rejected the remote TLS certificate]
Retrying SymInit()... Attempt: [1]
[20250721104447   347   125 [email protected]        ] Failed to perform SymInit().
[ERROR]: [SYMAPI_C_CERT_VALIDATION_FAILED : The local host rejected the remote TLS certificate]
Retrying SymInit()... Attempt: [2]
[20250721104447   347   136 [email protected]        ] [ERROR]: Failed to perform SymInit().
[ERROR]: [SYMAPI_C_CERT_VALIDATION_FAILED : The local host rejected the remote TLS certificate]
[20250721104447   347   344 setMarker                       ] _______Backtrace begin_______
[20250721104246   347    90 [email protected]        ] Initializing SYMAPI session for remote server [###.24.37.###:2707]
[20250721104246   347    96 [email protected]        ] SymInit() [ReadModifyNowrite]
[20250721104347   347   125 [email protected]        ] Failed to perform SymInit().
[ERROR]: [SYMAPI_C_CERT_VALIDATION_FAILED : The local host rejected the remote TLS certificate]
Retrying SymInit()... Attempt: [1]
[20250721104447   347   125 [email protected]        ] Failed to perform SymInit().
[ERROR]: [SYMAPI_C_CERT_VALIDATION_FAILED : The local host rejected the remote TLS certificate]
Retrying SymInit()... Attempt: [2]
[20250721104447   347   344 setMarker                       ] _______Backtrace end_______
[20250721104447   347    25 [email protected]] [ERROR]: Failed to initialize Symapi session
[20250721104447   347   344 setMarker                       ] _______Backtrace begin_______
[20250721104447   347   245 [email protected]        ] Exit
[20250721104447   347   344 setMarker                       ] _______Backtrace end_______
[20250721104447   347   569 [email protected]] [ERROR]: Failed to fetch SE version information
[20250721104447   347   344 setMarker                       ] _______Backtrace begin_______
[20250721104447   347   643 [email protected]] Exit
[20250721104447   347   344 setMarker                       ] _______Backtrace end_______

Resolution

Engage storage vendor (Dell EMC) to investigate the issue further.