Failed to login to Aria Operations for logs with AD user

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Import and assign role to single AD users in access control

Some AD users could log in successfully

Some AD users failed to login with below log record:

 "Bad username/password attempt"

Import these users to directory group, all users could log in successfully

Environment

Aria Operations for logs 8.18.x

Resolution

For assistance, contact technical support and note this KB in the problem description. For more information, see How to Submit a Support Request.