Unable to run the audit report from admin ui.

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Article ID: 40512

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Problem: 
 
Following error is returned in WAM UI as admin attempted to run the audit report -- Audit -> Access Log - >Activity By User:
Error: An unexpected error has occurred. The exception originally thrown was: Unable to find servers in CMS Servername:6400 and cluster @Servername:6400 with kind fileserver and service FileStoreV2.All such servers could be down or disabled by the administrator.(FWM 01014). 
 

<Please see attached file for image>

reportserver1.png
 
Environment:

12.52 Policy Server , 12.52 Admin Ui , CABI 3.x , Report Server 12.52
 
 
 
Cause:
 
InputFileRepository & OutputFileRepository servers were in the disabled state.
 
 
 
Resolution:
 
To Resolve this problem, open Report server machine, go into Central Management Console -->Servers and Enable the InputFileRepository & OutputFileRepository. Once done, try to generate reports again to confirm the solution.

<Please see attached file for image>

reportserver2.png

Environment

Release:
Component: SMRPT

Attachments

1558719661862000040512_sktwi1f5rjvs16vdr.png get_app
1558719659894000040512_sktwi1f5rjvs16vdq.png get_app