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Clarity: Ideas are not visible in Clarity UI after upgrade to 13.3 in MSSQL or Upgrade to 13.3 fails in ORACLE

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Article ID: 4051

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Problem: After upgrading to CA PPM 13.3:

In Oracle, the upgrade fails with a unique constraint message.  In MSSQL, upgrade is successful but ideas will not be visible after upgrade.

Cause

This is due to bug 

Environment

CA PPM 13.3

Resolution

Description:

After upgrading to Clarity 13.3:

In Oracle, the upgrade fails with a unique constraint message. 
In MSSQL, upgrade is successful but ideas will not be visible after upgrade.

Solution:

This is caused by corrupted records in the PRJ_OBS_ASSOCIATIONS table created prior to the upgrade.

Reference TEC612565 for further information on the data corruption in the PRJ_OBS_ASSOCIATIONS table

This issue is tracked for resolution as CLRT-74224 and its fixed in CA PPM 14.3 

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