vCenter Server Precheck fails with the following error: "Task with id <task-id>:com.vmware.vcenter.lcm.update.precheck_report not found"

Products

• VMware vCenter Server

Issue/Introduction

VC > Updates > vCenter Server - Prechecks > Source Prechecks task fails.


/var/log/vmware/vlcm/vlcm.log

YYYY-MM-DDTHH:MM:SS.295Z info vlcm [datamodels/update.go:161] [opID=####################-5068751908f2-113f] Upgrade from version 8.0.3.00500 to version 9.0.0.0 is supported
YYYY-MM-DDTHH:MM:SS.295Z info vlcm [precheck/upgrade_executor.go:120] [opID=####################-5068751908f2-113f] Downloading the PreCheck RPM { vmware-upgrade-requirements-9.0.0.0-15512965.x86_64.rpm   0s %!s(bool=false)  <nil>} from url: /storage/lifecycle/vlcm/ to destination directory: https://dl.broadcom.com/####################/PROD/COMP/VCENTER/vmw/8d167796-34d5-4899-be0a-6daade4005a3/9.0.0.0/package-pool/vmware-upgrade-requirements-9.0.0.0-15512965.x86_64.rpm
YYYY-MM-DDTHH:MM:SS.295Z info vlcm [upgraderepo/downloadfile.go:41] [opID=####################-5068751908f2-113f] Download file [https://dl.broadcom.com/####################/PROD/COMP/VCENTER/vmw/8d167796-34d5-4899-be0a-6daade4005a3/9.0.0.0/package-pool/vmware-upgrade-requirements-9.0.0.0-15512965.x86_64.rpm] to [/storage/lifecycle/vlcm/vmware-upgrade-requirements-9.0.0.0-15512965.x86_64.rpm]
YYYY-MM-DDTHH:MM:SS.295Z info vlcm [serviceconfig/proxy.go:67] [opID=####################-5068751908f2-113f] Proxy is disabled
YYYY-MM-DDTHH:MM:SS.493Z error vlcm [exec/exec.go:115] [opID=####################-5068751908f2-113f] Run command [/usr/bin/curl --capath /etc/ssl/certs -L -C - --retry 0 --verbose --fail -w vlcm_http_code: %{http_code}\n --connect-timeout 15 --tlsv1.2 --tls-max 1.3 --tls13-ciphers TLS_AES_256_GCM_SHA384:TLS_AES_128_GCM_SHA256 --ciphers ECDHE-RSA-AES256-GCM-SHA384:ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-ECDSA-AES128-GCM-SHA256:AES256-GCM-SHA384:AES128-GCM-SHA256:ECDHE-RSA-AES256-SHA:ECDHE-RSA-AES128-SHA:ECDHE-ECDSA-AES256-SHA:ECDHE-ECDSA-AES128-SHA:AES256-SHA:AES128-SHA:TLS_AES_256_GCM_SHA384:TLS_AES_128_GCM_SHA256 --curves prime256v1:secp384r1:secp521r1 -o /storage/lifecycle/vlcm/vmware-upgrade-requirements-9.0.0.0-15512965.x86_64.rpm https://dl.broadcom.com/####################/PROD/COMP/VCENTER/vmw/8d167796-34d5-4899-be0a-6daade4005a3/9.0.0.0/package-pool/vmware-upgrade-requirements-9.0.0.0-15512965.x86_64.rpm] failed (duration: 197ms)
YYYY-MM-DDTHH:MM:SS.493Z error vlcm [logger/multiline.go:17] [opID=####################-5068751908f2-113f] curl failed
YYYY-MM-DDTHH:MM:SS.493Z info vlcm [curl/curl.go:283] [opID=####################-5068751908f2-113f] Got status code [403], retries should stop
YYYY-MM-DDTHH:MM:SS.493Z info vlcm [retry/retry.go:115] [opID=####################-5068751908f2-113f] retry: done after 1 retries with error
YYYY-MM-DDTHH:MM:SS.493Z error vlcm [upgraderepo/downloadfile.go:77] [opID=####################-5068751908f2-113f] Download file [https://dl.broadcom.com/####################/PROD/COMP/VCENTER/vmw/8d167796-34d5-4899-be0a-6daade4005a3/9.0.0.0/package-pool/vmware-upgrade-requirements-9.0.0.0-15512965.x86_64.rpm] failed: download: exit status 22

Environment

vCenter Server 7.0
vCenter Server 8.0

Cause

If the SiteID is not entitled to download resources related to vSphere 9, the precheck will fail.

Resolution

Obtain license for VCF 9 and retry the precheck.