Generic API Connector encountering errors

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Generic API Connector installed successfully and running good but encountering following issues.

There are couple issues being observed with this integration of Generic API Connector with DX O2 SAAS.

1- missing APM topology in DX SAAS

2- log showing following errors:

com.ca.doi.genericapiconnector.utils.NgTasTenantTokenGenerator: Failed to send request to Url: https://[EXAMPLESERVER.COM]:443/tenants/tenants, HTTP error code : 403

com.ca.doi.genericapiconnector.jobs.TasDataPusher:  Error in Ingestion Response : 401 Took : 109 ms.

com.ca.doi.genericapiconnector.jobs.TasDataPusher: Error in publishing bulk Tas Data

INFO  org.apache.http.impl.execchain.RetryExec: I/O exception (java.net.SocketException) caught when processing request to {tls}->http://[EXAMPLESERVER.COM]:80->https://[EXAMPLESERVER.COM]:443: Software caused connection abort: socket write error

ERROR com.ca.doi.genericapiconnector.utils.JarvisDataPublisher: Error while Sending Data to https://[EXAMPLESERVER.COM]/tas/graph/store
! java.net.SocketException: Software caused connection abort: socket write error

Resolution

It looks like some type of network/firewall/proxy issue from generic connection instance to DX 02 SAAS endpoint https://[EXAMPLESERVER.COM]:443.