pdm_extract with German umlaut characters does not work

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

pdm_extract with German umlaut characters does not work

For example:

pdm_extract -f "select * from ca_location where location_name like 'AB-1234 Havünd%'"

Environment

CA Service Desk Manager 17.x

German Localization

Cause

UTF-8 support or the relevant code page is not enabled on the system.

Resolution

There are two possible solutions:

1. From the command prompt execute "chcp 65001" in cmd.exe and then run the pdm_extract command
   
   
2. Reconfigure the language settings for the system and then reboot before running the pdm_extract command

Additional Information

 Enabling UTF-8 on Windows