Templates in error state after triggering migration in DX UIM 23.4.3
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Templates in error state after triggering migration in DX UIM 23.4.3

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Article ID: 404862

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

While migrating MCS templates for CDM to the latest version the migration fails. 

After triggering activate_probe_template_package, the status of the package goes to ERROR- 

The SSRV2ProbeTemplatesPackage may show the following errors: 

  • One or more template migrations were either not possible or failed unexpectedy. . Please check MCS logs for the exact reason of failure.
  • Probe template is disabled as migration failed for one of the template(s) in the package.

Environment

DX UIM 23.4.*

Cause

Code issue in MCS in certain scenarios

Resolution

The attached mon_config_service version 23.4.5 contains some changes that resolve these issues. 

Steps to apply the fix: 

1. Deploy the mon_config_service fix to the primary hub

2. Once deployed, run the "one_step_migrator" callback on the mon_config_service probe.

In the example below we are pusing the CDM template version 7.22:
The parameters for this callback would be like :

probe_name = cdm

templates_package_version = 7.22 



NOTE: 

This fix requires DX UIM 23.4.3 or later

Attachments

mcs-23.4.3.5.zip get_app