CA Output Management Web Viewer is failing. In some cases users can not log into the mainframe repository.
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CA Output Management Web Viewer is failing. In some cases users can not log into the mainframe repository.

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Article ID: 4048

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Updated On:

Products

Output Management Document Viewer Output Management Web Viewer

Issue/Introduction

Web Viewer outages, not limited to a blank login screen when users try to log into their mainframe repository. There are error 14s in the Windows application Event Viewer. Users are seeing a blank page instead of the mainframe log in page. The omlog shows Web Viewer restarting for no apparent reason

Environment

Release: OUTDVW05500-11.5-Output Management-Web Viewer
Component:

Cause

You likely have parameters set in IIS telling it to recycle which causes Web Viewer to stop working.

Resolution

Disable the appropriate parameters in the Recycling, Performance and Health tabs of the DefaultAppPool in IIS.

In the IIS settings 

  1. Make the Idle Time-out(minutes) = 0
  2. Recycle settings    (do not recycle at any time or time interval)
  3. Under Process Model and Rapid Fail Protection set FALSE for Enabled.
  4. Recycle iis to pick up the new settings.
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