SYNC objects in Client 0 not working properly in 24.4

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Sync function does not work properly when the Sync object used is defined in client 0. Objects that uses the Sync are placed in different clients (eg, 100 and 200).

Behaviour: when Object 1(Linux job) started in client 100 and object 2(Linux job) in client 200 in started in parallel
              - Client 100: Object 1 starts and finishes normally
              - Client 200: Object 2 goes into "waiting for Sync" initially but continues to remain in the same state even though the Object 1 is finished already.

This behaviour is found only in 24.4.x as in 24.3.x or inferior it was working fine.

Environment

Automation Engine 24.4.x with Sync objects defined in client 0 and mutually used in other clients.

Cause

DE173243

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Automation Engine
Automation.Engine 24.4.1 HF2 - Planned release Second Half August 2025
Automation.Engine 24.4.2 - Planned release October 2025

Additional Information

Public Description: A problem has been fixed where, when using a SYNC object defined in Client 0 that was assigned to objects in different Clients, did not work as expected.