Schedule a dashboard report in the OC Dashboard Designer
Article ID: 404768
Updated On:
Products
Issue/Introduction
UIM OC dashboard report (PDF) scheduling is not working.
Scheduling UIM dashboard or other reports is not successful. It's not clear where to configure the SMTP parameters referenced in the scheduler configuration
Environment
- DX UIM 20.4
- DX UIM 23.4 or higher
Cause
- Configuration
Resolution
The techdocs include the instructions to schedule and send a dashboard/report via email.
The wasp.cfg dashboard section contains the raw parameters for setup of the SMTP configuration:
smtp_auth, smtp_user, smtp_starttls, are normally not configured for most customers but must be configured when required.
smtp_host, smtp_port, and email_from_address are required.
Troubleshooting
If after you configure it, there is an error, or the report is not sent, test connectivity and configuration.
Test SMTP using telnet from the OC Robot windows or Linux command line to make sure you're making a connection and can send a mail message via the SMTP server.
To test email functionality using TELNET with the MAIL FROM, RCPT TO, and DATA commands, you'll first establish a connection to the SMTP server, then send the email commands, and finally end with a period "." to send the message. You can then confirm the email was received.
Steps:
1. Open a telnet session:
Open a command prompt or terminal.
Type telnet <SMTP server address> 25 (replace <SMTP server address> with the actual server address, e.g., mail.example.com).
Press Enter.
2. Initiate the SMTP conversation:
Type EHLO <your domain> (replace <your domain> with your domain name, e.g., example.com) and press Enter.
Type MAIL FROM:<sender email address> (replace <sender email address> with the sender's email address) and press Enter.
Type RCPT TO:<recipient email address> (replace <recipient email address> with the recipient's email address) and press Enter.
3. Compose and send the email:
Type DATA and press Enter.
Type Subject: <your subject> (replace <your subject> with the desired subject line) and press Enter.
Press Enter again.
Type the body of your email and press Enter after each line.
Type . (a single period) on a new line and press Enter to end the message.
4. Terminate the session:
Type QUIT and press Enter to disconnect from the SMTP server.
If you want to close the telnet session, type quit again.
Example:
telnet mail.example.com 25
EHLO example.com
MAIL FROM:<[email protected]>
RCPT TO:<[email protected]>
DATA
Subject: Test Email
This is a test email body.
.
QUIT
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