LDAP connection resets results in Desktop Client hanging and in Not responding state

Products

• ESP dSeries Workload Automation

Issue/Introduction

Users that are Remote (LDAP) need to be authenticated by LDAP.  If there is a connection issues, the Desktop Client may hang.

Environment

Workload Automation DE: Any

Cause

Remote or LDAP users need to be authenticated by LDAP.  If there is a network issue or connection reset, then that will sometimes hang the client.

Resolution

The network should check (sniffer) the connection / traffic for any connection resets from DE server to LDAP.  Following is a Java debug example of a connection reset done by LDAP server.  

javax.net.ssl|WARNING|07 9D|Thread-207|2025-06-01 00:12:34.50 EDT|SSLSocketImpl.java:1542|handling exception (
"throwable" : {
  java.net.SocketException: Connection reset

javax.net.ssl|WARNING|6F C3|WSS_cmd_executor_839|2025-06-01 00:12:34.50 EDT|TransportContext.java:249|Warning: failed to send warning alert CLOSE_NOTIFY (
"throwable" : {
  java.net.SocketException: Broken pipe (Write failed)

The above indicates that LDAP server dropped the connection, this will result in authentication failures.