in Desktop client, Monitor perspective gets stuck in loading status
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in Desktop client, Monitor perspective gets stuck in loading status

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Article ID: 404660

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Updated On:

Products

ESP dSeries Workload Automation ESP dSeries Workload Automation - Scheduler (dSeries)

Issue/Introduction

In some cases, users may see Monitor perspective stuck when loading the data.

Environment

Workload Automation DE: 12.3 or above

Cause

Network or VPN is like blocking DNS requests for DE manager.

Resolution

Check if any DNS requests are being blocked or rejected by running an nslookup command from Desktop Client machine.

nslookup <de-server FQDN>

Users have reported that zscaler VPN tends to block DNS requests.

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