Unable to Register License in VCF Operations in Connected Mode

Products

• VMware SDDC Manager / VCF Installer
• VCF Operations

Issue/Introduction

• Registering VCF Operations in VCF Business Services console in connected mode fails without error but VCF Operations activation status shows as "activation pending"
• You are able to register VCF Operations with VCF Business Services console only in Disconnected mode: Register VCF Operations in Disconnected Mode
• You are unable to switch from Disconnected to Connected Mode: Switch from Disconnected to Connected Mode
• Error visible on Registration page: Switching the reporting mode failed. Check your Internet connection. If the problem persists, enter a new activation code in VCF Operations by using the Actions menu on this page. If the problem is not resolved, contact support.

• Unable to complete VCF Operations registration in connected mode. The 'start registration' button spins indefinitely and fails to navigate to https://vcf.broadcom.com, even with internet connectivity.
  
• You will see similar error in the /storage/log/vcops/log/vcf-licensing-plugin.log file 

    ERROR license-usage-plugin #### [ops@#### threadId="####" threadName="ServerConnection on port 10000 Thread ##"] [com. vmware. vrops. license.usage. server. LicenseUsageServer. checkLicenseCloudIntegrationConnectivity] - Failed to check license cloud integration connectivity
        java.net.SocketException: Network is unreachable

Environment

VCF 9.x

VCF Operations 9.x

Cause

There is a proxy enabled in the environment.

Proxy or firewall are blocking required URLs for validating licenses.

Resolution

Ensure your VCF Operations can access these URLs:

Name	Versions	URL (port)	Purpose
VCF Business Services console licensing	9.x	vcf.broadcom.com (443) eapi.broadcom.com (443)	License usage submission and license downloads (connected only)

For information on network connectivity requirements for VMware products, see https://ports.broadcom.com/home

 

This connection can also be manually tested from your VCF Operations server by using the commands below:

 

curl -v https://vcf.broadcom.com
curl -v https://eapi.broadcom.com