After upgrading NSX, nsx and hbr agent VIBs fail to install on ESXi hosts

Products

• VMware vCenter Server

Issue/Introduction

 

• Unable to remediate the cluster as the Remediate button is grayed out.
• Error message under the Image Compliance shows as: 
  • Host not compatible with the image
• The red information icon under 'Software Compliance' provides additional error details (the drivers mentioned in the message may vary based on the vibs installed on the host):
  • "Downgrades of manually added Components in the desired ESXi version are not supported.
    

 

Cause

vSphere Lifecycle Manager cannot perform a downgrade of the components already installed on the host. If the newly configured vSphere Lifecycle Manager image includes older version VIBs than those currently installed on the host.

This issue is most often caused by a host having been installed with a vendor's customized ISO which may contain some new components.

Resolution

Read the following KB for a resolution to this issue:

vSphere Lifecycle Manager Image Compliance check fails with Error: "Host not compatible with the image"