Error from MDR 400

Products

• DX Operational Intelligence

Issue/Introduction

After upgrading to version 25.1 of the DX-O2, the opening of tickets for the CA Service Desk Manager has stopped working.

We have automatic ticket opening policy via polices that is not functional and is also not functional the manual opening.

Clicking on Open Ticket displays the following message:

Error from MDR:{"status":"400","message":"com.ca.sdm.dal.sql.DALException: No records found. See application error logs for more details."}

Environment

DX O2 25.1 on premise

Resolution

The Group in which tickets were being associated with CA Service Desk Manager had been modified, after adjusting in this field in the Ticket Enrichment Rules, the opening of tickets returned to normal.